![]() Some companies purport to be customer centric but they fall short in connecting this concept throughout all functional areas of the business. Adopted Accessible Supplementary materialsĪuthor(s): Kerri Shields, Centennial Collegeĭescription: Customer centricity is about organizational transformation making the customer the focus for business decisions, processes, product development, services, and procedures. Every person working with or near controlled products has the right to know the hazards and how to safely use the products. Legislation and regulations are in place to reduce injuries or diseases caused by exposure to hazardous materials used in the workplace. Some hazardous materials can also cause fires or explosions.
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